NEVER USE IT! Worst service I used ever!
When you order it you are absolutely blind - just can see offers with prices. Company does not work properly with its partners (rentcars) so they can easily cheat you via tis service. My experience with ordering a car on Cyprus via this company was completely awful. Ive chosen the best best offer in Larnaka airport for the Mercedes E-cluss or other luxury car. The offer was from AVIS - another company Ill never ever deal with.
1) Though while ordering the system shows you that car will be in the airport - in reality you have to find a shuttle bus from AVIS and go with it out for a while. And you should be very precise reading all the details of your order to find it noted in very small letters. So the interface is blind and good for cheating.
2) you have to prepay - and in case you find out anything wrong with you booking in less than 48 hours before the pick-up time - you would be fined for 3 days of renting!!!! Even in case you have a complete rubbish instead of the car youve ordered.
3) callcenter of rentalcars.com works only working days and working hours... In case you have any issue with you order any other day or time - do not worry, nobody will help you.
4) when I came to the remote office of AVIS (with wife, children and a lot of luggage after rather long waiting for AVIS shuttle bus) with a hope to get a car and go to the office - AVIS gave me all papers to sign, charged me extras for 100% insurance and otger stuff - and then the gave me... C-class Mercedes... And on my question "What is that?" The answer was "But this is the only Mercedes we have"... "But I paid for E-class luxury!!!".
"We do not have E-class at all. We have Volvo S60 - but it is very old and you should better take C-class".
Pegasu$ about
Rentalcars.com Car rental App, v2.6.1